Frequently Asked Questions

Below are frequently asked questions about myitlab. If you have additional questions please contact your Prentice Hall sales representative or our Technical Support team.

What do I need to know to prepare for my myitlab courses for fall 2010?

To ensure you are ready for your Fall 2010 classes, please visit the myitlab Fall 2010 release FAQs page.

 Back to top

What are some best practices for setting up my computer to use myitlab?

To ensure you have the optimal experience using myitlab in your school lab or on your home computer, please review our suggested myitlab Best Practices article in our Online Knowledge Base.

 Back to top

Can you complete a task using all methods that Microsoft Office Supports?

Yes. A huge part of our development and QA efforts are focused on ensuring that the robustness of the simulation is significantly improved from all existing Office 2003 products. A key piece of this is working to ensure the simulation allows a student to complete a question using any valid method available in the live application.

 Back to top

Can I randomize the order of the questions in an exam?

Yes. Objective Based Questions (OBQs) and Performance Based Questions (PBQs) are kept separate, so randomization will occur within Objective Based Questions and Performance Based Questions. PBQs and OBQs do not get randomized together.

 Back to top

Can I create a custom learning path for students based on a pre-assessment test?

Yes. In myitlab it is called a Study Plan. You are able to create any combination or subset of a pre-test, customized training, and post-test.

 Back to top

Does myitlab have an exam location feature, where I can designate that only certain computers can be used to take an exam?

Yes. In addition to password protection and other security features, myitlab allows for exams to be scheduled so they can only be taken at specific physical locations.

 Back to top

Is there a way for someone with a poor Internet connection to install myitlab files on their local machine?

Yes. We strongly recommend that all users use the myitlab Installation Wizard to download the myitlab simulation files onto your computer to use myitlab. This will ensure the best performance even if you are running on an Internet connection that is slower than 56.6K, or if you are concerned about the reliability of your Internet connection.

 Back to top

What is the ActiveX plug-in and why do I need it for myitlab?

The ActiveX plug-in is what allows your computer to use the files that myitlab sends over the internet and it serves as a translator to your Internet Browser. The plug-in is very small and certified as authentic by Pearson Prentice Hall. The ActiveX control will not affect anything else on your computer and can be completely removed once you no longer wish to access myitlab.

 Back to top