Instructor Support

Instructor Technical Support

Have a question about or support issue related to myitlab?

Start by searching our Online Knowledge Base to find an answer to your question!

Can’t find your answer? Our myitlab Support team is ready to help. You can contact Product Support via one of three methods:

	24/7 Help Request Form Submit your Support request via our online Help request form.

	24/7 Chat with a Support Representative
	Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only.

	Call Product Support Toll Free 1-877-myitlab (1-877-694-8522)
	Phone Support is available: Monday through Friday, 8AM to 8PM EST* (*All times are Eastern Standard Time, U.S)

Instructor Documentation

The documents included here provide a terrific resource for you to get started and manage your myitlab courses. We update and add documents regularly, in response to customer feedback, so check back often!

Are you new to myitlab? Check out our NEW myitlab Getting Started Guide, created specifically for first-time instructors who are working with pre-made courses. Learn how to modify your courses and become familiar with basic myitlab functionality.

Are you a current user of myitlab? Check out our NEW Features for Fall 2010 to find out what’s new for Office 2007 and for Office 2010, including the myitlab eText Guide for myitlab for Office 2010.

Step-by-Step Instructions for Setting Up Your Course
Designed to walk you through the basics of myitlab, step-by-step, with screenshots.

		Updated! Step-by-Step Grader Guide
		Updated! Step-by-Step for Instructors
		New! Step-by-Step for Program Administrators

Online Reference Guides (PDF)
Detailed, more technical guides to be used as a reference.

		myitlab Instructor Guide
		myitlab Program Admin Guide
		myitlab Teaching Assistant Guide
		myitlab Lab Administrator Guide
		myitlab Simulation Deployment Guide
		New! myitlab Windows 7 and Vista Lab Configuration Guide
		Using Internet Explorer 7 and 8 with myitlab

Online Interactive Help

		myitlab Instructor Online Help
		myitlab Program Admin Online Help
		myitlab Teaching Assistant Online Help

Key Online Knowledge Base Articles

		myitlab Best Practices
		Deleting a student submission

Student Documentation

Searching for Student documentation for myitlab? Please visit Student Support pages.