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Lab Admin Support
  Technical Support
  Documentation

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FAQs

Lab Administrator Support

Lab Administrator Technical Support

Have a question about or support issue related to myitlab?

  1. Start by searching our Online Knowledge Base to find an answer to your question!
  2. Can’t find your answer? Our myitlab Support team is ready to help. You can contact Product Support via one of three methods:
  24/7 Help Request Form
Submit your Support request via our online Help request form.
 
  24/7 Chat with a Support Representative
  Note: You first have to log in or create an account before you start a chat session.
24/7 Chat support is available for U.S.-based products and English-speaking customers only.
 
  Call Product Support
Toll Free 1-877-myitlab (1-877-694-8522)
  Phone Support is available:
Monday through Friday, 8AM to 8PM EST*

(*All times are Eastern Standard Time, U.S)

Lab Administrator Documentation

The documents included here provide a terrific resource for you to get started setting up myitlab in your campus lab environments. We update and add documents regularly, in response to customer feedback, so check back often!

Print Documentation (PDF)
  myitlab Lab Administrator Guide
  myitlab Simulation Deployment Guide
  New!  myitlab Windows 7 and Vista Lab Configuration Guide
  Using Internet Explorer 7 and 8 with myitlab

Online Interactive Help
  myitlab Program Admin Online Help
  myitlab Instructor Online Help
  myitlab Teaching Assistant Online Help

Key Online Knowledge Base Articles
  myitlab Best Practices

For more information, please visit the myitlab FAQs and Instructor Support pages.