Student Support
Student Technical Support
Have a question about or support issue related to myitlab?
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Start by searching our Online Knowledge Base to find an answer to your question! |
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Can’t find your answer? Our myitlab Support team is ready to help.
You can contact Product Support via one of three methods:
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24/7 Help Request Form
Submit your Support request via our online Help request form.
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24/7 Chat with a Support Representative
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Note: You first have to log in or create an account before you start a chat session.
24/7 Chat support is available for U.S.-based products and English-speaking customers only.
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Toll Free (800) 677-6337
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Phone Support is available:
Monday through Friday, 12PM to 8PM EST*
(*All times are Eastern Standard Time, U.S)
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First Day of Class Student Resources
myitlab is an online training and assessment program for Office 2007 or Office 2010 that your instructor has selected for your course to help you maximize the learning process. It provides you with the tools you need to learn, understand and assess your Office applications skills.
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Registration and Enrollment Instructions [PowerPoint] OR click here for a PDF version.
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Getting Started with myitlab Video Tour: This tour shows you -- step-by-step -- how to register for myitlab, enroll in your instructor’s course, use the installation wizard, and more. Click the link above to watch the whole movie or start right with the section you need most by clicking a link below.
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Getting Started with myitlab Guide: A PDF version of the printed Getting Started with myitlab Guide found in each myitlab Student Access code package. Included are topics such as registering using your access code, enrolling in a course, signing in for the first time, and installing the myitlab plugs-ins and players.
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Using the myitlab™ Installation Wizard [PDF]
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Home Diagnostic Tool Kit: Make sure your home computer is set up to run myitlab at top performance.
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Additional Student Resources
Quick Tips and Articles
Support